1. Return Eligibility
Products may be eligible for return if they meet the conditions outlined below.
A return request may be approved when:
- The delivered product materially differs from the product description or approved order.
- An incorrect product was delivered.
- The product arrived with verified transit damage.
- The product contains an undisclosed material defect that existed prior to delivery.
- The return is otherwise approved by Nex Containers in accordance with this policy.
To qualify, products must generally remain in substantially the same condition as delivered and must not have been altered, misused, or damaged after delivery.
2. Return Request Deadlines
| Reason for Return | Report Within |
|---|---|
| Transit Damage | 48 Hours of Delivery |
| Product Condition Concern | 30 Calendar Days |
| Incorrect Product Delivered | 30 Calendar Days |
| Missing Features or Accessories | 30 Calendar Days |
Prompt notification helps us investigate and resolve concerns efficiently.
3. Products Eligible for Return
| Product Category | Return Eligibility |
|---|---|
| New (One-Trip) Containers | Eligible if approved under this policy |
| Wind & Water Tight (WWT) Containers | Eligible if materially different from the advertised condition |
| Cargo Worthy (CW) Containers | Eligible if materially different from the advertised condition |
| Refrigerated Containers | Eligible if approved following inspection |
| Chassis & Trailers | Eligible if delivered in a condition materially different from the approved order |
| Standard Accessories | Eligible if unused and returned in original condition |
4. Products Generally Not Eligible for Return
Unless otherwise required by applicable law or approved in writing by Nex Containers, the following products are generally not eligible for return:
- Custom-built or custom-modified containers.
- Containers sold As-Is.
- Products modified after delivery.
- Products damaged due to misuse, neglect, improper installation, abuse, accidents, or unauthorized repairs.
- Clearance or final-sale products identified as non-returnable.
- Special-order materials purchased specifically for a customer’s project.
- Used consumables or replacement parts where applicable.
5. Return Authorization
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) from Nex Containers.
Please provide:
- Order number.
- Proof of purchase.
- Description of the issue.
- Clear photographs or videos.
- Any additional information reasonably requested by our support team.
Returns received without prior authorization may be refused.
6. Return Inspection
After the returned product arrives at our facility, it will be inspected to verify:
- Product identity.
- Reported condition.
- Return eligibility.
- Compliance with this Return Policy.
Inspections are typically completed within 5–10 business days after receipt.
7. Return Shipping
| Reason for Return | Return Shipping Responsibility |
|---|---|
| Incorrect product shipped by Nex Containers | Nex Containers |
| Verified transit damage | Nex Containers |
| Product materially different from approved order | Nex Containers |
| Approved customer return for other eligible reasons | Determined during the return authorization process |
Do not ship products back without written authorization from Nex Containers.
8. Exchanges
Where appropriate and subject to inventory availability, Nex Containers may offer an exchange in place of a return.
Replacement products are subject to product availability and applicable pricing.
9. Order Cancellations
| Cancellation Timing | Standard Orders | Custom Orders |
|---|---|---|
| Within 24 Hours of Order Confirmation | Eligible for cancellation if processing has not begun | Eligible if fabrication has not begun |
| Before Shipment or Fabrication | Subject to applicable administrative or restocking charges | Subject to documented project costs incurred |
| After Shipment | Governed by this Return Policy | Not Applicable |
| After Fabrication Begins | Not Applicable | Generally not eligible for cancellation |
10. Related Refunds
If an approved return qualifies for a refund, refunds will be processed in accordance with the Nex Containers Refund Policy using the original payment method whenever possible.
Refund processing generally begins after the returned product has been inspected and approved.
11. Warranty Claims
Issues covered under the Nex Containers Warranty Policy should be submitted as warranty claims rather than returns.
Depending on the circumstances, approved warranty claims may result in:
- Repair
- Replacement
- Replacement parts
- Another appropriate remedy permitted under the Warranty Policy
12. Customer Responsibilities
To help ensure a smooth return process, customers are responsible for:
- Inspecting products promptly upon delivery.
- Reporting eligible concerns within the required timeframes.
- Providing accurate information and supporting documentation.
- Preserving the product in substantially the same condition pending return authorization.
- Following all return instructions provided by Nex Containers.
13. Policy Exceptions
Nex Containers reserves the right to deny return requests that involve:
- Fraudulent or misleading claims.
- Altered or substituted products.
- Abuse of the return process.
- Intentional product damage.
- Violations of our Terms & Conditions or applicable law.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
14. Contact Us
If you have questions about a return, need assistance with the return process, or would like to check the status of a return request, our Customer Support team is here to help. We are committed to providing prompt, professional assistance and ensuring eligible return requests are handled fairly, transparently, and in accordance with this Return Policy and applicable laws.
| Nex Containers | |
|---|---|
| Address | 4608 Saco Rd. Bakersfield, CA 93308, United States |
| Phone | +1 (661) 612-4792 |
| info@nexcontainers.com | |
| Business Hours | Monday–Saturday, 8:00 AM–5:00 PM (Pacific Time) |
Our Customer Support team is dedicated to providing timely responses, clear communication, and professional support throughout the return process. We strive to ensure every eligible return request is reviewed promptly and resolved in a fair, transparent, and customer-focused manner in accordance with this Return Policy.