1. Delivery Coverage
Nex Containers delivers shipping containers and related products throughout most locations within the United States.
Delivery availability depends on:
- Customer location
- Product availability
- Road accessibility
- Delivery equipment requirements
- Weather conditions
- Carrier availability
- Local regulations
Some remote or restricted locations may require additional delivery arrangements or fees.
2. Products Covered
This policy applies to the delivery of:
- New (One-Trip) Shipping Containers
- Used Shipping Containers
- Refrigerated (Reefer) Containers
- High Cube Containers
- Open Top Containers
- Flat Rack Containers
- Double Door Containers
- Side Opening Containers
- ISO Tank Containers
- Container Chassis
- Equipment Trailers
- Shipping Container Pools
- Custom Container Projects
- Container Accessories
3. Order Processing
Orders are processed after:
- Payment or the required deposit has been received.
- Payment has been verified.
- Inventory availability has been confirmed.
- An Order Confirmation has been issued.
Orders placed on weekends or public holidays are processed on the next business day.
4. Estimated Delivery Times
Delivery schedules vary depending on inventory, destination, weather, and transportation availability.
| Order Type | Estimated Delivery Time |
|---|---|
| Standard In-Stock Containers | 3–10 Business Days |
| Refrigerated Containers | 5–15 Business Days |
| Container Chassis & Trailers | 5–15 Business Days |
| Custom Container Projects | Based on project scope and production schedule |
| Remote Delivery Areas | Additional transit time may apply |
Estimated delivery dates are provided in good faith and are not guaranteed unless expressly agreed to in writing.
5. Delivery Charges
Delivery charges are calculated based on factors including:
- Delivery distance
- Product size and weight
- Equipment requirements
- Fuel costs
- Accessibility of the delivery site
- Carrier rates
- Flate Rate $450
Applicable delivery charges are provided before your order is finalized and will appear on your quotation or invoice.
6. Delivery Scheduling
Once your order is ready for shipment:
- Our logistics team or delivery partner will contact you to coordinate a delivery date.
- Customers should ensure someone authorized is available during the scheduled delivery window.
- Delivery windows may vary depending on route scheduling and traffic conditions.
If rescheduling is required, please notify us as soon as possible.
7. Delivery Site Requirements
Customers are responsible for ensuring the delivery location is suitable before delivery.
The site should provide:
| Requirement | Description |
|---|---|
| Stable Ground | Firm, level surface capable of supporting the container and delivery equipment |
| Adequate Access | Safe roadway access for large delivery vehicles |
| Turning Space | Sufficient room for trucks to maneuver |
| Vertical Clearance | Free from low trees, utility lines, bridges, or overhead obstructions |
| Placement Area | Clear of vehicles, debris, structures, or other obstacles |
Failure to provide a safe and accessible site may result in additional delivery charges, rescheduling, or an unsuccessful delivery.
8. Customer Responsibilities
Before delivery, customers should:
- Verify the delivery address.
- Confirm site accessibility.
- Obtain any required permits or approvals.
- Ensure the placement area is ready.
- Inform us of any site restrictions before shipment.
- Arrange for an authorized representative to be present during delivery whenever possible.
9. Delivery Inspection
Upon delivery, customers should promptly inspect the product.
We recommend that you:
- Verify the correct product was delivered.
- Inspect the exterior condition.
- Open and close container doors.
- Review the interior.
- Confirm accessories included with the order.
- Note any visible transportation damage before the delivery vehicle departs, where practicable.
Any concerns should be reported as soon as reasonably possible in accordance with our Return Policy and Warranty Policy.
10. Delivery Attempts
If delivery cannot be completed due to customer-related reasons, including:
- Inaccessible site
- Incorrect delivery address
- No authorized recipient available (where required)
- Unsafe delivery conditions
Additional delivery, storage, or redelivery charges may apply.
11. Delays Beyond Our Control
Although we make every reasonable effort to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Traffic incidents
- Road closures
- Port congestion
- Carrier delays
- Equipment breakdowns
- Supply chain disruptions
- Government actions
- Natural disasters
- Other force majeure events
If a significant delay occurs, we will make reasonable efforts to keep you informed and provide updated delivery information when available.
12. Risk of Loss
Unless otherwise agreed in writing:
- Nex Containers is responsible for the product while it is in transit with our authorized carrier.
- Responsibility transfers to the customer once delivery has been completed at the agreed delivery location or, for customer-arranged pickup, once the product has been released to the customer’s designated carrier or vehicle.
Customers are encouraged to obtain appropriate insurance after delivery if additional coverage is desired.
13. Customer Pickup
Customer pickup may be available for selected products and locations.
Customers arranging pickup are responsible for:
- Providing suitable transportation equipment.
- Securing the product safely.
- Complying with applicable transportation regulations.
- Scheduling pickup with our team in advance.
Risk transfers to the customer when the product is loaded onto the customer’s transport.
14. Shipping Damage
If you believe your shipment was damaged during transportation:
- Take clear photographs before moving or modifying the product, where possible.
- Note visible damage on any delivery documentation, if applicable.
- Contact Nex Containers promptly.
- Retain all supporting documentation.
We will review each claim in accordance with our Return Policy and applicable warranty coverage.
15. Order Tracking & Communication
Where available, customers will receive updates regarding:
- Order confirmation
- Shipment scheduling
- Delivery coordination
- Delivery status
Availability of shipment tracking may vary depending on the carrier and product type.
16. International Orders
International shipping may be available for selected products upon request.
International customers are responsible for the applicable
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Destination country requirements
Additional documentation may be required depending on the destination country.
17. Shipping Restrictions
Certain products may be subject to shipping restrictions based on:
- Local regulations
- Size limitations
- Transportation requirements
- Geographic accessibility
- Government restrictions
If restrictions affect your order, our team will discuss available options before shipment.
18. Contact Us
If you have questions regarding shipping, delivery scheduling, order tracking, transportation, or site preparation requirements, please contact our team. We are committed to providing timely updates and professional assistance to help ensure your order is delivered safely and efficiently.
| Nex Containers | |
|---|---|
| Address | 4608 Saco Rd., Bakersfield, CA 93308, United States |
| Phone | +1 (661) 612-4792 |
| info@nexcontainers.com | |
| Business Hours | Monday–Saturday, 8:00 AM–5:00 PM (Pacific Time) |
Our Customer Support team is available to assist with delivery planning, shipping inquiries, scheduling, order updates, and general transportation questions. We are committed to providing responsive service and clear communication throughout the shipping and delivery process.
Delivery Process at a Glance
| Step | What Happens |
|---|---|
| 1. Order Placed | Submit your order online, by phone, or by email. |
| 2. Payment Verified | Payment or the required deposit is confirmed. |
| 3. Order Confirmation | Your order is reviewed and confirmed by Nex Containers. |
| 4. Delivery Scheduled | Our logistics team coordinates your delivery date. |
| 5. Product Dispatched | Your order is loaded and transported by an authorized carrier. |
| 6. Delivery Completed | The product is delivered to your designated location. |
| 7. Product Inspection | Inspect your order and promptly report any concerns. |