1. Eligibility for Returns & Refunds

We understand that every purchase is important. If a product does not meet the agreed specifications or qualifies under this policy, we will work with you to resolve the issue promptly.

A return or refund may be considered if:

• The product delivered materially differs from the approved order or product description.
• The incorrect product was delivered.
• The product sustained verified transit damage.
• The product contains an undisclosed material defect that existed before delivery.
• The return is otherwise approved by Nex Containers under this policy.

All return requests are subject to inspection and approval.

2. Return Timeframes

Prompt notification helps us investigate and resolve concerns more efficiently.

3. Products Eligible for Return

4. Products Generally Not Eligible for Return

Unless otherwise required by applicable law or approved in writing by Nex Containers, the following products are generally not eligible for return:

• Custom-built or custom-modified containers.
• Containers sold in As-Is condition.
• Products altered after delivery.
• Products damaged through misuse, neglect, abuse, improper installation, or unauthorized modifications.
• Clearance or final-sale products identified as non-returnable.
• Used consumable items or replacement components where applicable.

5. How to Request a Return

Before returning any product, please contact Nex Containers to obtain a Return Authorization (RA).

Please provide:

• Order number.
• Proof of purchase.
• Description of the issue.
• Clear photographs or videos.
• Any additional information reasonably requested.

Returns sent without prior authorization may be declined.

6. Return Inspection

After the returned product is received, Nex Containers will inspect it to verify:

• Product identity.
• Reported condition.
• Eligibility under this Refund Policy.
• Compliance with return requirements.

Inspections are generally completed within 5–10 business days after receipt.

7. Refund Processing

If a refund is approved:

• Refunds are generally issued to the original payment method.
• Processing typically occurs within 10–15 business days after the returned product has been inspected and approved.
• Processing times may vary depending on your financial institution or payment provider.

8. Return Shipping

Return shipping arrangements must be approved by Nex Containers before any product is returned.

9. Order Cancellations

10. Exchanges

Where appropriate and subject to inventory availability, Nex Containers may offer an exchange instead of a refund.

Replacement products are subject to product availability and applicable pricing.

11. Warranty Claims

If your concern is covered under the Nex Containers Limited Warranty, it should be submitted under our Warranty Policy.

Depending on the circumstances, approved warranty claims may result in:

• Repair
• Replacement
• Replacement parts
• Another appropriate remedy permitted under the Warranty Policy

12. Non-Refundable Charges

Unless otherwise required by applicable law, the following charges are generally non-refundable once incurred:

• Services already performed.
• Approved engineering or design services.
• Custom fabrication costs incurred before cancellation.
• Third-party permit or inspection fees.
• Special-order materials procured specifically for the project.

13. Fraud Prevention

To protect our customers and business, Nex Containers reserves the right to deny refund requests involving:

• Fraudulent or misleading claims.
• Altered or substituted products.
• Abuse of the return process.
• Misrepresentation of product condition.
• Activity inconsistent with our Terms & Conditions or applicable law.

14. Customer Responsibilities

To help ensure a smooth return process, customers are responsible for:

• Inspecting products promptly after delivery.
• Reporting eligible concerns within the applicable timeframes.
• Providing accurate information and supporting documentation.
• Preserving the product in substantially the same condition pending return authorization.
• Following all return instructions provided by Nex Containers.

15. Contact Us

If you have any questions regarding returns, refunds, eligibility, or the status of a refund request, our Customer Support team is here to help. We are committed to providing timely assistance and working with you to resolve concerns fairly, transparently, and in accordance with this Refund Policy and applicable laws.

Our Customer Support team is dedicated to responding promptly to return and refund inquiries, providing clear guidance throughout the process, and working toward a fair resolution in accordance with this Refund Policy and applicable law.