1. Standard Return Window

30-Day Return Window

For eligible standard products, customers have 30 calendar days from the date of delivery to notify Nex Containers of an eligible return request.

The 30-day period begins on the date the product is delivered to the customer’s designated delivery location.

Important: Contacting Nex Containers within the 30-day period does not automatically authorize a return. Customers must receive written Return Authorization (RA) before returning or arranging transportation for a product.

Products returned without authorization may be refused.

Transit Damage — 48-Hour Reporting Period

Any visible or suspected damage that occurred during transportation must be reported to Nex Containers within 48 hours after delivery.

Customers should provide clear photographs or videos showing:

• The damaged area.
• The exterior and interior condition where applicable.
• The container or product identification information.
• Any visible transportation-related damage.

Failure to report transit damage within 48 hours may affect eligibility for a transit-damage claim, except where applicable law provides otherwise.

2. What Qualifies for a Return

Within the applicable return period, a return may be approved when:

1. The delivered product materially differs from the approved order or published product description.
2. Nex Containers delivered an incorrect product.
3. The product has verified transit damage reported within the required timeframe.
4. The product contains an undisclosed material defect that existed before delivery.
5. Nex Containers otherwise approves the return in writing.

A product must generally remain in substantially the same condition as delivered and must not have been modified, misused, damaged, altered, or improperly installed after delivery.

3. Product-Specific Return Eligibility

Product	Standard Return Window	General Eligibility
New / One-Trip Containers	30 calendar days from delivery	Eligible when approved under this policy
WWT Containers	30 calendar days from delivery	Eligible if materially different from advertised condition
CW Containers	30 calendar days from delivery	Eligible if materially different from advertised condition
Refrigerated Containers	30 calendar days from delivery	Eligible when approved following inspection
Chassis & Trailers	30 calendar days from delivery	Eligible when materially different from approved order
Standard Accessories	30 calendar days from delivery	Eligible if unused and approved
Custom-Modified Containers	No standard return window	Generally non-returnable
As-Is Products	No standard return window	Generally non-returnable

The applicable product listing, written quote, order confirmation, or other written agreement may contain additional product-specific terms. Where applicable law provides greater consumer protections, those protections will apply.

4. Products Generally Not Eligible for Return

Unless otherwise required by applicable law or expressly approved in writing by Nex Containers, the following products are generally not eligible for return:

• Custom-built or custom-modified containers.
• Containers sold in As-Is condition.
• Products altered or modified after delivery.
• Products damaged through misuse, neglect, abuse, accident, improper installation, unauthorized repair, or unauthorized modification.
• Clearance or final-sale products clearly identified as non-returnable before purchase.
• Special-order materials purchased specifically for a customer’s project.
• Used consumables or replacement components where applicable.

These exclusions will not be used to deny any non-waivable rights or remedies provided by applicable law.

5. How to Request a Return

Customers must contact Nex Containers before returning any product.

To request a return, provide:

• Order number.
• Customer name and contact information.
• Proof of purchase.
• Product description or identification number.
• Reason for the requested return.
• Clear photographs or videos showing the issue.
• Any other information reasonably requested by Nex Containers.

If the request is eligible, Nex Containers will provide written Return Authorization (RA) instructions.

Do not ship, transport, modify, dismantle, or arrange unauthorized transportation of the product before receiving written return authorization.

6. Return Method

Because Nex Containers sells large and specialized products, including shipping containers, chassis, trailers, and refrigerated units, return arrangements may vary by product.

An approved return may be handled by:

• Carrier pickup arranged by Nex Containers.
• An approved freight or transportation provider.
• Customer-arranged transportation approved in writing by Nex Containers.
• Another return method specifically agreed upon in writing.

The applicable return method and transportation instructions will be provided when the return is authorized.

7. Who Pays Return Transportation Costs?

Reason for Approved Return	Return Transportation
Incorrect product delivered by Nex Containers	Nex Containers
Verified transit damage reported within 48 hours	Nex Containers
Product materially differs from approved order	Nex Containers
Undisclosed material defect verified by Nex Containers	Nex Containers, where applicable
Customer-requested return for another approved reason	Determined and disclosed during authorization
Customer-caused damage or unauthorized modification	Customer responsibility

Nex Containers will not charge a customer for return transportation that Nex Containers has agreed in writing to provide at no cost.

Any customer-paid transportation costs, restocking charges, or other applicable fees will be disclosed before the return is finalized.

8. Return Inspection

After an authorized return is received or collected, Nex Containers will inspect the product.

The inspection may verify:

• Product identity.
• Product condition.
• The reported issue.
• Whether the product matches the original order.
• Whether the product has been modified or damaged after delivery.
• Compliance with the return authorization.

Return inspections are generally completed within 5–10 business days after the returned product is received.

The inspection period is separate from the customer’s 30-calendar-day return request window.

9. Refund Eligibility

An approved return does not automatically guarantee a full refund.

After inspection, Nex Containers will determine the appropriate resolution based on:

• The reason for the return.
• Product condition.
• The applicable return terms.
• Transportation responsibility.
• Any disclosed and applicable fees or charges.
• Applicable warranty provisions.
• Applicable federal, state, or local law.

Where a full refund is approved, Nex Containers will generally refund the eligible purchase amount to the original payment method.

10. Refund Processing Time

For an approved refund:

Return received → Inspection completed → Return approved → Refund initiated

Nex Containers generally initiates approved refunds within 10–15 business days after the return inspection is completed and the refund is approved.

The time required for the refund to appear in the customer’s account depends on the customer’s bank, card issuer, financing provider, or payment processor.

Nex Containers does not control processing times imposed by third-party financial institutions.

11. Exchanges

Where appropriate and subject to product availability, Nex Containers may offer an exchange instead of a refund.

An exchange is not guaranteed. Replacement products are subject to availability and may have a different price.

Any price difference, transportation cost, or other applicable charge will be disclosed before the exchange is finalized.

12. Order Cancellation Windows

Cancellation is different from a product return and depends on whether order processing, shipment, or custom fabrication has begun.

Cancellation Timing	Standard Orders	Custom Orders
Within 24 hours of Order Confirmation	May be cancelled if processing has not begun	May be cancelled if fabrication has not begun
After 24 hours but before shipment	May be approved subject to applicable documented charges	May be approved subject to documented project costs
After shipment	Cancellation is no longer available; return terms apply	Generally not applicable
After fabrication begins	Not applicable	Generally not cancellable

For custom orders, costs already incurred for materials, engineering, design, fabrication, permits, special-order components, or other approved project expenses may be non-refundable where permitted by applicable law.

Any applicable cancellation charges will be disclosed before the cancellation is finalized whenever reasonably practicable.

13. Custom Products

Custom-built and custom-modified containers are manufactured according to the customer’s approved specifications.

Because these products are made specifically for the customer, they are generally not eligible for standard returns or refunds once fabrication has begun.

Before fabrication begins, customers should carefully review and approve all:

• Dimensions.
• Layouts.
• Materials.
• Doors and windows.
• Electrical components.
• Plumbing.
• HVAC equipment.
• Finishes.
• Colors.
• Other project specifications.

Approved change orders may result in additional costs and production time.

14. As-Is Products

Products expressly sold as As-Is are sold in their documented condition.

Known defects and material condition issues will be disclosed as part of the product information or sales documentation.

As-Is products are generally non-returnable and non-refundable except where otherwise required by applicable law or expressly agreed to in writing.

15. Warranty Claims

A product issue covered by the Nex Containers Warranty Policy should generally be submitted as a warranty claim rather than a standard return.

Depending on the applicable warranty, an approved claim may result in:

• Repair.
• Replacement.
• Replacement parts.
• Another remedy provided under the applicable warranty.

Warranty periods and coverage are governed by the separate Warranty Policy.

16. Non-Refundable Charges

Unless otherwise required by applicable law, the following charges may be non-refundable after they have been incurred:

• Services already performed.
• Approved engineering or design work.
• Custom fabrication costs.
• Special-order materials.
• Third-party permit or inspection fees.
• Other documented project-specific costs disclosed to and approved by the customer.

17. Customer Responsibilities

Customers are responsible for:

• Inspecting the product promptly after delivery.
• Reporting transit damage within 48 hours.
• Reporting other eligible condition concerns within 30 calendar days of delivery.
• Providing accurate information and supporting documentation.
• Keeping the product in substantially the same condition pending return authorization.
• Following Nex Containers’ return and transportation instructions.
• Providing reasonable access for authorized inspection or pickup.

18. Fraud Prevention and Abuse

Nex Containers may deny a return or refund request where there is reasonable evidence of:

• Fraudulent or materially misleading information.
• Product substitution or alteration.
• Intentional product damage.
• Abuse of the return process.
• Unauthorized modifications.
• Conduct that violates these Terms & Conditions or applicable law.

This provision does not limit any rights or remedies that cannot legally be waived.

19. Consumer Rights

Nothing in this policy is intended to limit, waive, or exclude any consumer rights, remedies, warranties, or legal protections that cannot lawfully be waived under applicable federal, state, or local law.

Where applicable law provides a longer return period, additional refund rights, or other mandatory protections, Nex Containers will comply with those requirements.

20. Policy Consistency

This Returns & Refunds Policy is the official policy governing returns and refunds for Nex Containers.

The return window, eligibility requirements, return method, return shipping responsibility, applicable fees, cancellation terms, and refund timelines stated here should be used consistently across:

• Nex Containers product pages.
• Checkout information.
• Website banners or return statements.
• Terms & Conditions.
• Merchant Center return settings.
• Product feed return attributes, where applicable.

Any product-specific return terms must be clearly disclosed before purchase and must not contradict the applicable return policy.

21. Contact Nex Containers

For questions about returns, refunds, cancellations, eligibility, or the status of a return request, contact us before sending or arranging the return.

Nex Containers
Address: 4608 Saco Rd. Bakersfield, CA, 93308, United States
Phone: +1 (661) 612-4792
Email: info@nexcontainers.com
Business Hours: Monday–Saturday, 8:00 AM–5:00 PM (Pacific Time)

Our Customer Support team is committed to providing clear information, timely assistance, and professional support throughout the return and refund process.